Overview

This website is operated by Silky Strands by Indus Hair Extensions (“we”, “us”, or “our”). The terms “we”, “us” and “our” refer to Indus Hair Extensions, the owner and operator of www.silkystrands.in (the “Website”). By visiting our Website and/or purchasing from us, you (“you”, “your”, “user”, or “customer”) engage in our service and agree to be bound by these Terms & Conditions (“Terms”).

Please read these Terms carefully before using the Website. If you do not agree to these Terms, please do not access or use the Website. We may update or replace any part of these Terms at any time by posting changes on this page, and your continued use of the Website constitutes acceptance of those changes.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years of age and are capable of entering into a legally binding contract under Indian law. You may not use our products or the Website for any unlawful or unauthorised purpose, and you must not transmit any virus or malicious code. Any breach of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time. You agree not to reproduce, copy, sell, resell, or exploit any part of the Website or its content — including product designs, images, text and graphics, all of which are our intellectual property — without our prior written permission.

3. Products, Pricing and Accuracy

Silky Strands is a hair extensions and hair care / cosmetics brand. We design our products in-house and sell them exclusively online through the Website.

All prices are listed in Indian Rupees (INR / ₹) and are inclusive of applicable taxes unless stated otherwise. We make every effort to display product descriptions, colours and patterns accurately; however, slight variations may occur due to screen settings or the natural characteristics of hair products.

Prices, offers and product availability are subject to change at any time without notice. We reserve the right to limit quantities, refuse orders, or discontinue any product at our discretion.

4. Orders and Account Information

You agree to provide current, complete and accurate purchase and account information for all orders. We reserve the right to refuse or cancel any order, including where there is a pricing or product error, where stock is unavailable, or where we suspect fraudulent or unauthorised activity. If we cancel or change an order, we will try to notify you using the contact details you provided.

5. Payments

We accept payments through our secure third-party payment gateway, including credit/debit cards, net banking, UPI, wallets, and EMI (where available). All payments are processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Neither Silky Strands nor the payment gateway stores your full card details on our servers; transaction data is encrypted and used solely to complete your purchase.

6. Shipping and Delivery

We ship to serviceable locations within India. Estimated timelines and any applicable charges are shown at checkout and in our Shipping Policy. Delivery timelines are estimates and may vary due to factors outside our control.

7. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our dedicated policies:

• Refund & Return Policy: https://silkystrands.in/refund-policy
• Cancellation Policy: https://silkystrands.in/cancellation-policy

Where a monetary refund applies (for example, damaged, defective, wrong or undelivered orders), it is processed to your original payment method, typically within 7–10 business days of approval. Please refer to those pages for full eligibility, timelines and process.

8. Third-Party Links

The Website may contain links to third-party websites that are not affiliated with us. We are not responsible for their content, accuracy, products or practices, and we are not liable for any transactions you make with them. Please review their terms before engaging with them.

9. User Comments and Submissions

If you submit reviews, comments or other content, you agree they will not violate any third-party rights (including copyright, trademark or privacy) and will not contain unlawful, abusive, obscene or malicious material. You are solely responsible for the content you submit. We may, but are not obligated to, monitor, edit or remove content we consider objectionable or in breach of these Terms.

10. Prohibited Uses

You may not use the Website or its content:

• For any unlawful purpose or to violate any laws or regulations.
• To infringe upon our intellectual property or the intellectual property rights of others.
• To harass, abuse, or discriminate against individuals based on protected classifications.
• To submit false, deceptive, or intentionally misleading information.
• To upload viruses, malware, or any other type of malicious code that could compromise functionality.
• To collect, harvest, or track the personal information of other platform users.
• To perform spamming, phishing, pharming, pretexting, spidering, crawling, or scraping activities.
• To interfere with or circumvent the established security infrastructure of the Website.

We reserve the right to terminate your access to the platform for completing any of the prohibited activities.

11. Disclaimer of Warranties and Limitation of Liability

The Website and all products and services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Website will be uninterrupted, secure or error-free.

To the maximum extent permitted by law, Silky Strands shall not be liable for any indirect, incidental, special or consequential damages, and our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Silky Strands and its directors, employees and affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or third-party right.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains what personal information we collect, why, and how we use and protect it. We do not sell your personal information, and we do not store your card details on our servers.

14. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint regarding your order or these Terms may be directed safely to our Grievance Officer:

We will officially acknowledge complaints within 48 hours and aim to resolve them comprehensively within one month of receipt.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

16. Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time. Changes take effect once posted on this page, reflected by an updated “Last updated” date. Your continued use of the Website constitutes acceptance of the revised Terms.

17. Contact Information

For inquiries regarding our service agreements, please address our office directly: