At Silky Strands, every order is a piece of our House leaving Hyderabad for your home. We pack, ship and track each one with the same care we put into the hair itself. This page sets out exactly when your order ships, what it costs, where we deliver, and what happens if something goes wrong — so there are no surprises after checkout.

Pricing & Declarations

The price shown on the product page and at checkout is a single, all-inclusive figure — it covers the product, all applicable taxes (GST), and handling. There are no hidden charges added later.

Shipping is free on all orders of ₹999 and above. For orders below ₹999, a flat shipping fee of ₹99 is shown clearly at checkout before you pay.

Hair is a personal-use, hygiene-sensitive product. Please read the care and eligibility notes on each product page before ordering.

Order Processing & Dispatch

We ship Monday to Saturday, excluding national and regional holidays.

Orders with incomplete or incorrect address or payment details may be delayed by 2–3 business days while we confirm them with you. Please double-check your address, pincode and phone number before placing the order.

Delivery Timelines

Once dispatched, estimated delivery times are: 7 – 10 business days.

These are estimates based on information from our courier partners. We ship every order within the timeframe stated above; once a parcel is with the courier, transit time is in their hands. Please order well ahead of any event, wedding or appointment to allow for unforeseen courier delays.

Serviceability & Tracking

We deliver across almost all serviceable pincodes in India. If your pincode is not serviceable, our system will let you know at checkout, or our team will contact you with an alternative.

Cash on Delivery (COD): COD is unavailable for all of our products.

Tracking: As soon as your order ships, we send tracking details via email, SMS and WhatsApp. You can follow your parcel directly on our courier partner’s tracking portal using the link in that message.

Failed Deliveries & Issues

If a delivery attempt fails, the courier will re-attempt delivery up to 2 more times. If a parcel is returned to us because of an incorrect/incomplete address, repeated unavailability, or refusal to accept, a return-shipping deduction of ₹200 may apply to any store credit issued.

If your order arrives damaged or defective, please contact us within 48 hours of delivery. A clear, continuous unboxing video (started before the package is opened) is required to process a damaged-in-transit claim.

Need Help?

For anything about your shipment, tracking, or a delivery issue:

Silky Strands
📧 Email: [email protected]
📍 No. 12-2-830/1, Alapati Nagar, Mehdipatnam, Gudimalkapur, Hyderabad, Telangana 500006