Refund & Policy
How we send your pieces, and how we welcome them home if you change your mind.
Dispatch & timelines
All Silky Strands pieces are hand-finished to order. We dispatch within 48 business hours of payment confirmation. Custom-coloured pieces and lace wigs require 5–7 working days of finishing time.
Within India, standard delivery takes 2–4 business days via Bluedart and BlueDart Express. Express delivery (next business day) is available in 18 cities for an additional ₹650.
International shipping
We ship to 42 countries via DHL Express. Transit times range from 5 to 9 business days. Customs duties and import taxes are payable by the recipient at delivery; we cannot waive these.
Orders over ₹15,000 (or USD equivalent) ship internationally complimentary. Otherwise, shipping is calculated by weight at checkout.