1. Return Eligibility

Return requests must be submitted within 7 days of delivery through www.silkystrands.in.

To be eligible for a return, the item must be:

• Unused, unworn and unaltered
• In its original, sealed packaging
• Accompanied by proof of purchase (order number)

2. Items That Cannot Be Returned

The following items are not eligible for return:

• Items purchased during a sale or at a discounted price — these are final sale.
• Any item that has been opened, worn, altered, or removed from its original packaging (including for hygiene reasons applicable to hair products).

3. How to Request a Return

1. Submit your return request within 7 days of delivery via www.silkystrands.in.
2. Our team will review your request and confirm whether the item qualifies.
3. Once approved, you will receive instructions on how to send the item back.

We aim to review and respond to return requests within 2–3 business days of submission.

4. How Refunds Are Issued

Store credit (standard returns): For approved returns of eligible items, refunds are issued as store credit to your Silky Strands account. Store credit can be used towards future purchases on www.silkystrands.in. Monetary refunds are not provided for standard change-of-mind returns.

5. Monetary Refunds (Damaged, Defective, Wrong or Undelivered Orders)

In line with the Consumer Protection (E-Commerce) Rules, 2020, the following situations are eligible for a monetary refund to your original payment method, and are not limited to store credit:

• You received a damaged, defective, or incorrect item.
• Your order was not delivered within the committed timeline.
• You were charged more than once for the same order, or a payment was deducted for a failed/cancelled order.

For these cases, please contact us within 48 hours of delivery (or, for billing issues, as soon as you notice them) with your order number and supporting photos/details where applicable. Once verified and approved, the refund will be processed to your original payment method within 7–10 business days. The actual credit time may vary depending on your bank or card issuer.

6. Order Cancellations

For cancellations of orders before dispatch and the associated refund treatment, please refer to our Cancellation Policy. Where a cancellation qualifies for a monetary refund, it will be processed to the original payment method within 7–10 business days.

7. Contact Details

If you have any questions about returns or refunds, please contact us:

Business Name: Silky Strands
Email: [email protected]
Phone: [+91-6305194294]
Address: No. 12-2-830/1, Alapati Nagar, Mehdipatnam, Gudimalkapur, Hyderabad, Telangana 500006