Cancellation Policy
At Silky Strands, we understand that plans can change. This policy explains when and how you can cancel an order placed on our platform and how your refund is processed.
1. Cancelling an Order
You may cancel your order any time before it has been dispatched/shipped. To request a cancellation, contact us as soon as possible at [email protected] (or via your account dashboard on www.silkystrands.in) with your official order number.
Once an order has been dispatched, it can no longer be cancelled. If you no longer want the order at that stage, you may decline/refuse delivery, or follow the process outlined in our Refund & Return Policy after the items arrive.
2. Refunds for Cancelled Orders
For orders cancelled before dispatch, the full amount paid will be systematically refunded directly to your original payment method. No cancellation fee will be charged.
Refunds are typically processed within 7–10 business days of the cancellation being confirmed. The exact timeline for the amount to reflect in your statement may vary depending on your bank or credit card provider.
3. Cancellations by Silky Strands
We reserve the right to cancel an order in specific scenarios, including where a product is out of stock, where there is an error in pricing or product detail updates, or where we suspect fraudulent or unauthorised transaction activity. If we cancel an order for which you have already paid, the full amount will be refunded to your original payment method within 7–10 business days, and we will notify you using the contact details provided.
4. Contact Details
For any cancellation request or related framework query, please address our office directly:
Business Name: Silky Strands by Indus Hair Extensions
Email: [email protected]
Phone: +91-XXXXXXXXXX (mandatory for payment gateway verification)
Address: No. 12-2-830/1, Alapati Nagar, Mehdipatnam, Gudimalkapur, Hyderabad, Telangana 500006